INTRODUCTION
Crest Gazing Solutions is committed to protecting your privacy and personal information. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. Please also note that this Privacy Policy only applies to personal information obtained by us - not information collected from your interactions with third parties.
WHO WE ARE + HOW TO CONTACT US
Crest Glazing Solutions limited is our trading name and is a company registered in England and Wales with company number 07105656 registered office is at 9 Oakwood Rise, Clydach, Swansea SA8 4DX. If you have any questions about this Privacy Policy, please contact us by sending an email to enq@crestglazingsolutions.co.uk or write to us at Crest Glazing Solutions, Suite 1A | Henley House, The Queensway, Swansea Business Park, Fforestfach, Swansea SA5 4DJ.
REASONS/PURPOSES FOR PROCESSING INFORMATION
We process personal information to enable us to provide consultancy and advisory services or carry out a contract with you, to promote our services, to maintain our own accounts and records and to support and manage our employees.
WHO THE INFORMATION IS PROCESSED ABOUT
We process personal information about our customers, clients, employees, complainants, enquirers, suppliers, advisers and other professional experts.
TYPES OF INFORMATION PROCESSED
We process information relating to the above reasons or purposes. This information may include -
- Personal details; name, address(es) telephone number(s) and email address(es)
- Project/Property/Land address(es)
- Project financial details
WHO THE INFORMATION MAY BE SHARED WITH AND WHY
Information is processed for consultancy and advisory services that are offered. We sometimes need to share the personal information we process with other organisations. Where this is necessary, we are required to comply with all aspects of the General Data Protection Regulation (GDPR). What follows is a description of the types of organisations we may need to share personal information -
These third parties act for us for the purposes outlined in this policy, (processing information, processing credit card payments, and providing support services on our behalf). In providing the services, your personal information will, where applicable be used by the service provider on our behalf.
We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. Where necessary, we will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards.
In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties. For example, we may use your personal information in connection with a business transition to enforce our legal rights and/or to protect the rights of third parties and it is in our legitimate interest to do so. In such instances it will be necessary to share your personal information with external professional advisors such as lawyers and accountants, or insurers or financial institutions. These parties must keep your information confidential.
We may use your personal information for legal compliance purposes and to enforce our legal rights. In such instances it will be necessary to share your personal information with external parties such as administrative authorities (HMRC), police and public prosecutors or to comply with a court order. It is our legal obligation to do so.
Unless required or permitted to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
- Business associates and other professional advisers and consultants
- Family, associates and representatives of the person whose personal data we are processing
- Financial organisations
- Current, past or prospective employers
- Suppliers and services providers
- Consulting and advisory services
These third parties act for us for the purposes outlined in this policy, (processing information, processing credit card payments, and providing support services on our behalf). In providing the services, your personal information will, where applicable be used by the service provider on our behalf.
We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information. Where necessary, we will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards.
In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties. For example, we may use your personal information in connection with a business transition to enforce our legal rights and/or to protect the rights of third parties and it is in our legitimate interest to do so. In such instances it will be necessary to share your personal information with external professional advisors such as lawyers and accountants, or insurers or financial institutions. These parties must keep your information confidential.
We may use your personal information for legal compliance purposes and to enforce our legal rights. In such instances it will be necessary to share your personal information with external parties such as administrative authorities (HMRC), police and public prosecutors or to comply with a court order. It is our legal obligation to do so.
Unless required or permitted to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
SALES + MARKETING
For the purpose of email marketing, we collect names and email addresses of those that wish to receive our email newsletter. This information is collected via a sign-up form on our website, at sales meetings, upon instruction and upon direct enquiry.
For those that have consented to email marketing, we use names and email addresses so that we can keep people informed about relevant news and projects. We may also use physical address data to ensure the emails are as relevant as possible. These emails will only ever be sent to people that have chosen to receive them.
We may invite you to provide feedback about our consultancy services in the form of online, or postal surveys. We use this information to help us improve the quality of services provided by Crest Glazing Solutions. We may use third-party service providers to assist us with client surveys and feedback requests.
For those that have consented to email marketing, we use names and email addresses so that we can keep people informed about relevant news and projects. We may also use physical address data to ensure the emails are as relevant as possible. These emails will only ever be sent to people that have chosen to receive them.
We may invite you to provide feedback about our consultancy services in the form of online, or postal surveys. We use this information to help us improve the quality of services provided by Crest Glazing Solutions. We may use third-party service providers to assist us with client surveys and feedback requests.
WEBSITE | USE OF COOKIES AND SIMILAR TECHNOLOGIES
We may collect information about your usage of our website.
A cookie is a small file which asks permission to be placed on your devices memory. Cookies help analyse web traffic or lets you know when you visit a particular site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.
A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
A cookie is a small file which asks permission to be placed on your devices memory. Cookies help analyse web traffic or lets you know when you visit a particular site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs.
A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
OUR SECURITY + YOUR DATA
We take data security very seriously and take measures to ensure our systems are secure.
We keep your personal information in line with our data retention policy, and we only retain information for as long as it is required.
We are committed to keeping the personal information you provide to us secure and we take reasonable precautions to protect your personal information from loss, misuse, alteration or unauthorised disclose/access. We do not sell your personal information for any purpose. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes set out in this policy), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our services.
We keep your personal information in line with our data retention policy, and we only retain information for as long as it is required.
We are committed to keeping the personal information you provide to us secure and we take reasonable precautions to protect your personal information from loss, misuse, alteration or unauthorised disclose/access. We do not sell your personal information for any purpose. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes set out in this policy), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our services.
HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
If you would like to know what data we hold or to update your details, please contact enq@crestglazingsolutions.co.uk
YOUR DATA + YOUR RIGHTS
Under the Data Protection Laws your rights are as follows -
You can withdraw consent for us to use your data at any time. This can be done by emailing enq@crestglazingsolutions.co.uk. You may also contact the Information Commissioner's Office (ICO) if you have cause to complain.
The contact details for the ICO are available here.
- To be informed - We must make available this privacy notice with the emphasis on transparency over how we process your data and personal details held.
- Access - You are entitled to find out what details we may hold about you and why.
- Rectification - We are obliged to correct or update your details.
- Erasure - This is also known as the request to be forgotten.
- Restrict processing - You have the right to ‘block’ or suppress the processing by us of your personal data.
- Data portability - You have the right to obtain and reuse your personal data that you have provided to us.
- Object - You have the right to object to us processing your data in relation to direct marketing and or profiling.
- Rights in relation to automated decision making and profiling - We do not use automatic decision making or profiling.
You can withdraw consent for us to use your data at any time. This can be done by emailing enq@crestglazingsolutions.co.uk. You may also contact the Information Commissioner's Office (ICO) if you have cause to complain.
The contact details for the ICO are available here.